Returns, Refunds & Cancellation
Last Updated: 26 September 2026
Returns, Refunds & Cancellation Policy
We want customers to be satisfied with their Griyora purchases. This policy explains when products may be returned, replaced, refunded or cancelled.
1. Return Window
Eligible products may be requested for return within 7 days from the date of delivery.
A return request does not automatically mean the return is approved. The product must meet the eligibility requirements below.
2. Return Eligibility
For a preference/change-of-mind return, the product should ordinarily be:
- unused and unworn
- unwashed, where relevant
- in the same condition in which it was received
- with original tags, labels and accessories
in its original product packaging; and
accompanied by proof of purchase.
Products returned damaged because of improper use or handling after delivery may not qualify for refund.
3. Damaged, Defective, Missing or Incorrect Products
If a product arrives:
- damaged
- defective
- broken
incomplete; or
different from the product ordered,
please contact Griyora within 48 hours of delivery.
Please provide:
- clear photographs of the product
photographs of the external and internal packaging; and
where available, a continuous parcel-opening/unboxing video.
A parcel-opening video is strongly recommended, particularly for fragile or higher-value products, because it helps us resolve claims quickly.
The absence of a video will not by itself invalidate an otherwise verifiable genuine claim where sufficient evidence establishes the issue.
If the claim is approved and the issue is attributable to Griyora or its fulfilment partner, Griyora will bear the reasonable return/replacement shipping cost.
4. Products That May Not Be Returnable
Unless damaged, defective, incorrect or otherwise required by applicable law, the following may be excluded from change-of-mind returns:
- customised or personalised products
- perishable goods, flowers or plants
- opened or used personal-care, beauty or hygiene-sensitive products
- products that have been used, altered, washed or damaged after delivery
- gift cards, if offered
products specifically identified before purchase as non-returnable or final sale.
Sale or clearance products may be excluded from change-of-mind returns, but this does not remove remedies for products that arrive damaged, defective or incorrect.
5. Change-of-Mind Returns
Where an eligible product is being returned because the customer changed their mind rather than because Griyora supplied a damaged, defective or incorrect product:
the customer may be responsible for the reverse-shipping charge; and
the reasonable reverse-shipping cost may be deducted from the refund.
Original outward shipping charges and COD handling charges are normally non-refundable for change-of-mind returns.
6. Exchanges
For preference-based changes such as colour or size, the normal process may be to return the eligible item and place a new order.
For damaged, defective or incorrect items, Griyora may offer a replacement directly where appropriate stock is available.
7. Cancellation
Orders may generally be cancelled before dispatch.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed after delivery.
If Griyora cancels an order for which prepaid payment has already been received, the amount received for the cancelled order will be refunded.
8. Return Authorisation
Customers must contact Griyora before sending a product back.
Returns sent without prior approval or instructions may be refused or delayed.
Return instructions and the applicable return address will be provided after the request is reviewed.
9. Inspection and Refund Approval
Returned products will be inspected after receipt.
Where a refund is approved, Griyora will normally initiate the refund within:
5–7 business days after inspection and approval.
The customer's bank, card issuer, UPI provider or payment provider may require additional time to reflect the refund.
10. Refund Method
Prepaid orders will normally be refunded to the original payment method where technically possible.
For COD orders, approved refunds may be processed through a verified bank account, UPI ID or another suitable electronic method requested from the customer.
Griyora will not request PINs, OTPs, CVVs or payment passwords for processing refunds.
11. Seller-Fault Returns
For an approved return caused by a product being damaged, defective, incorrect or otherwise attributable to Griyora:
- Griyora will bear the applicable return shipping cost
the original shipping charge, where charged, will not be deducted; and
the COD handling fee, where paid, will not be retained solely because the order was COD.
12. Contact
Return and refund requests should be sent to:
Griyora
Email: rudyvasai@gmail.com
Phone: +91 9167200109